Get in Touch.
We’re here to assist you.
Have a question about our services, support, partnerships, or anything else?
Fill out the form below or email us directly at help [at] classicmonks.com. We’ll get back to you as soon as possible.
Fill out the form below or email us directly at help [at] classicmonks.com. We’ll get back to you as soon as possible.
Frequently Asked Question
Got questions? If our FAQ doesn't have the answer you need, reach out to us! We typically reply within 24 hours to help you make the right choice.
What happens after the early bird period ends?
After the early bird period ends, Classic Monks will only be available at regular pricing. Early bird customers will always keep their lowest price and lifetime updates.
Do local & staging sites count against my license limit?
No! Your localhost, staging environments, and development sites don't count toward your license limit. Only live production sites count. This means you can have unlimited dev/staging setups for testing and client approval without worrying about license restrictions.
Do you offer refunds?
Yes! We offer a full 15-day money-back guarantee. If Classic Monks doesn't meet your expectations or save you time and money, we'll refund your purchase completely—no questions asked.
Can I upgrade my license later?
Absolutely! You can upgrade anytime by paying the difference between your current plan and the higher tier. Your website count and features will be upgraded immediately with no downtime.
What if my client count grows beyond my license?
Simply upgrade to the next tier or add additional licenses. Many freelancers start with 10 sites and upgrade to Business (100 sites) as they grow. No penalties, just pay the difference and continue growing.
What does Client Site Expiry Controls do?
Client Site Expiry Controls allows you to set individual expiration dates for each site activation in your license, giving you granular control over when specific sites are no longer licensed - you can set different expiry periods (1-5 years or lifetime) for each site independently, and the system automatically tracks remaining days and marks expired sites. When a site expires, the plugin dashboard on that client site will show as "expired" instead of "licensed", clearly indicating the license status to the end user.
How to do it:
1. Go to My Account → Sites
2. Find the domain you want to set expiry
3. In the Sites section, click "Set Expiry" and select from 1 to 5 years or lifetime
4. The site license is immediately updated to reflect new expiry.
How to do it:
1. Go to My Account → Sites
2. Find the domain you want to set expiry
3. In the Sites section, click "Set Expiry" and select from 1 to 5 years or lifetime
4. The site license is immediately updated to reflect new expiry.
Is License Monks license key exposed in the database?
No, license keys are never stored in plain text. Classic Monks uses a unique encryption method to secure all license data before storing it in the database - the system automatically encrypts license keys, status information, and other data, and only decrypts it when needed for validation, ensuring your license keys remain secure even if someone gains database access.
Why is local Tax such as GST/VAT added in payment page?
The local tax (GST/VAT) you see on the payment page is automatically calculated and added by our payment processor based on your location and applicable tax regulations. This ensures compliance with local tax laws in your jurisdiction.
For EU customers: VAT is automatically applied for individual purchases. If you're an EU-based business, you can enter your VAT ID during checkout to have the tax removed.
For customers in other regions: Local taxes like GST, VAT, or sales tax may be applied based on your country's requirements.
For EU customers: VAT is automatically applied for individual purchases. If you're an EU-based business, you can enter your VAT ID during checkout to have the tax removed.
For customers in other regions: Local taxes like GST, VAT, or sales tax may be applied based on your country's requirements.
Can I remove sites and free up license slots?
Yes! You can easily remove sites and free up license slots in License Monks.
How to do it:
1. Go to My Account → Sites
2. Find the domain you want to manage
3. In the Sites section, click "Delete" next to any site you want to remove
4. The license slot is immediately freed up for use on another site.
What does whitlisting a site and blacklisting a site do?
Whitelisting allows only specific sites to activate your license keys, while blacklisting prevents specific sites from activating your licenses - giving you complete control over where your licenses can be used.
What are the WordPress/PHP requirements?
Classic Monks requires WordPress 5.0+ and PHP 7.4+. It works with all major hosting providers and is optimized for performance on shared, VPS, and dedicated servers.
How does the Enterprise affiliate program work?
Earn 25% commission on every sale you refer - that's $374+ per Enterprise referral at current pricing. Many agencies recover their investment with just 4 referrals. Full tracking dashboard and monthly payouts included.